Warranty Items

Please note that manufacturers warranties DO NOT cover shipping costs and these are normally paid by the consumer. In genuine warranty cases Roe Valley Cycles will ship the repaired product or replacement product free of charge to the customer. The customer will only be responsible for the cost of shipping the item to Roe Valley Cycles. You must contact us for the correct returns procedure and a return authorization number by email: info@roevalleycycles.co.uk or by phone: 02877766406

Incorrect Items

If you have received an incorrect item it may be returned for exchange or refund. In an instance where an incorrect item has been received Roe Valley Cycles will pay for the return shipping.

You must contact us for the correct returns procedure and a return authorization no.

DTI Distance Selling Regulations

These Government Department of Trade and Industry regulations entitle you to a 7 day cooling off period after you have received the goods you have purchased from us. This regulation is to give you the opportunity to examine the goods you have purchased as you would have when buying in a shop.

If you wish to exercise these rights and cancel your purchase you should return the goods to Roe Valley Cycles 35 Catherine Street Limavady Northern Ireland UK BT49 9DA within 7 working days from the date after the goods were received by you.

You can only cancel your purchase if the goods are returned to us unused, unmarked and in their original packaging. You will not be reimbursed with any postage or carriage costs.

V.A.T free sales

If you live in any of the EC Member states you must pay VAT. (EC Member states include UK, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland (republic of), Italy Luxembourg, Netherlands, Portugal, Spain and Sweden).

If however you live in any country outside the EC (and this includes the Channel Islands) you are entitled to purchase all items VAT free. Please note that there may be import duties due on the goods you are buying. We suggest you contact your local customs office to find out if any duties apply